Frequently Ask Questions
Yes, we offer free shipping in the continental United States (Alaska and Hawaii excluded) on most products.
Yes, we can ship just about anywhere, but we have to charge shipping if outside the continental United States. Please contact us for shipping availability and price quote.
Yes, if you’re not happy with any item, for whatever reason, you can return it within 30 days of delivery. Some restrictions apply. Please read more about our RETURN POLICY.
Yes, if you’re not happy with any item you can return it within 30 days of delivery. Some restrictions apply. Please read more about our RETURN POLICY.
All of our products are relatively easy to install with no special skills needed. Our installation instructions are easy to follow with great text documentation and many photos. We also offer free installation support either by phone or email. steve@myprivatepatio.com
Most shipments are delivered in 7 days or less. We always keep you up to date with tracking numbers and possible delays.
Yes! You can sign up for special offers with just your email. Go to any page, scroll all the way down and on the left side you’ll see the signup form.
We’re an online ecommerce business so you can order products 24-7. We reply to questions from our contact us page, Monday – Friday, 8:00 AM – 5:00 PM MDT.
We’re located in the Denver, Colorado metro area.
We only offer installation in the Denver, Colorado metro area. If you need help finding an installer, contact us and we’ll help you find someone.
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